Small Business Services' team of experienced managed services experts offers solutions for a wide variety of industries and IT needs. Our packages include:

Business IT Support

We provide cost-effective IT support to clients who want on-demand services. Our rapid-response IT support is based on a per-hour or per-incident basis. From hardware installation to virus removal and software training, our professional IT support is just a call away.

Small Business Services offers your business IT support including:

• Hardware setup and installation
• Network design and configuration
• Software training and installation
• Help Desk and tech support
• One low, all-inclusive hourly rate (except onsite calls) for IT services

Remote Management & Monitoring Services

Our managed IT services reduce the headaches,  and costs associated with trying to manage and support your IT yourself, freeing you up to focus on your primary business objectives -- getting leads, improving sales, keeping customers happy, and tapping new sources of profit.

Small Business Services' managed IT service solutions provide:

• 24/7 management and oversight of your critical systems by IT experts
• An established flat monthly rate for all IT services (and no surprise fees)
• Improved performance and productivity
• Preventive maintenance of your essential servers and networks
• Support for all your hardware and software needs

Data Protection

Do you have a disaster recovery and continuity plan? If not, you may be leaving your critical business data open to attack due to unauthorized intrusion or a natural disaster. Our data backup and protection services supply the security, accessibility, and affordability you need to ensure business continuity.

Data Protection and Data Recovery solutions from Small Business Services:

• Receive backup of your data and IT infrastructure in our offsite data centers, assuring duplicate copies in case of fire, flood, or other catastrophic loss
• Obtain simple, secure access to your files through our dedicated servers
• Get consistent, ongoing data backups of your important files
• Have an offsite copy of your IT infrastructure that is available within minutes in the event of a system failure at your primary location
• Take advantage of our monthly service packages - with minimal capital expense involved

Virtual Helpdesk

Overview

When you sign up for the SMALL BUSINESS SERVICES’ convenient monthly flat-rate SBS-Care Virtual Help Desk you’ll experience the benefit of live, U.S.-based technical support for your software and hardware products. Our certified frontline-support technicians are as customer-service friendly as they are knowledgeable about how to use industry-leading internal processes to troubleshoot your technical issues.

The Virtual Help Desk also leverages Small Business Services's Back Office for level 3 desktop and server issues.

While customer satisfaction means everything to long-term success in business, every support call does not require an immediate response from your technical staff. That’s why our highly trained staff provides the appropriate level of service in any given circumstance. Customer issues are then addressed in a timely and thoughtful manner.

Resolving issues

Here’s our approach for resolving issues: A call will first be answered by a Level 1 technician. If the incoming request can be handled within 10 minutes, the Level 1 technician will stay with the call to resolve the issue.

• If the Level 1 technician estimates that the incoming request will take longer, they will (a) hand off the call to a Level 2 technician if one is available, or (b) inform the caller that the issue will be assigned to a Level 2 technician and end the call.
• The Level 1 technician will then place the ticket in the Help Desk ticket queue where it will be assigned to a Level 2 technician. The Level 2 technician will then contact the client based on ticket priority.

SBS-Care Virtual Help Desk services are available between the hours of 8:00am and 10:00pm EST, Monday through Friday.

Software and Services Covered by the SBS-Care Virtual Help Desk

Software

• Desktop operating systems - Microsoft Windows 2000 and up
• Office suites - Microsoft Office 2000 and up
• Email clients - Microsoft Outlook 2000 and up
• Browsers - Internet Explorer 6 and up, Mozilla Firefox
• Third party/proprietary software
• All third party and proprietary software will be supported on a best effort basis.

Services

• PC and network troubleshooting
• Handheld device configuration and troubleshooting
• Administrative tasks
• Software installations
• Virus/spyware removal
• File/folder restores

Key Benefits
The key benefits of SBS-Care Virtual Help Desk Services include:

• Freeing your internal resources to focus on core business and development projects
• Reducing operational costs
• Outsourcing help desk services, faster than building and staffing your own

Eliminating the drain on your resources, staff or infrastructure 

Cloud Computing

See what the cloud can do for your business. With cloud computing, your business can minimize IT costs while enjoying increased bandwidth, better data protection and 24/7 support—all for a one low monthly fee. Benefits include:

• No capital expense required
• Flexibility – scale up or down as needed
• No additional staff for IT needs
• Additional time for other business priorities

Protect Your Network before it's too late!

Discover the power that peace of mind can bring.
Call Small Business Services today!